Best Practices for Task Management in Mobile Logistics
Tramm
Tramm
November 14, 2024
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0 min read
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It’s hard to imagine the world before everyone had a smartphone in their pocket, yet the mobile era is actually just 30 years old (give or take). In particular, mobile technology continues to transform logistics operations by enhancing flexibility, accuracy, and visibility.

Mobile logistics involves using mobile technology and applications to manage, monitor, and optimize logistics through real-time communication, tracking, and data exchange. Elements include mobile task management, GPS tracking, route optimization, and electronic proof of delivery (ePOD), all of which help streamline operations and enhance efficiency.

As supply chains become more complex and customer expectations rise, mobile logistics will only grow in importance. Therefore, organizations need to adopt best practices in mobile task management to maintain efficiency, reduce costs, and keep customers happy.  

Benefits of Mobile Task Management in Logistics

Mobile technology is used to assign, monitor, and track tasks in real time. This includes delivery assignments, pickups, inventory checks, and maintenance scheduling. Devices include smartphones, tablets, handheld scanners, and mobile apps. The benefits include:

Real-Time Tracking and Monitoring: greater visibility into vehicle location, shipment status, and route optimization.

Enhanced Last-Mile Delivery: improvements in routing, customer notification, and ePOD.

Improved Communication: smoother coordination between drivers and managers for quick decision-making and problem-solving.

Best Practices for Mobile Task Management in Logistics

As in any other technology application, mobile task management won’t get off the dime if it doesn’t have user-friendly interfaces. The digital aptitude of your workforce and partners will vary widely, and a nice, clean UI helps reduce training time and increase adoption.

Assuming (correctly) that hackers get smarter by the minute, data security needs to be a top priority in mobile logistics. Secure access, regular updates, and mobile device management policies are needed to effectively safeguard user and enterprise data.

Data analytics is another important aspect of mobile task management. In just one of many examples, real-time data on traffic, vehicle availability, weather conditions, and demand can be fed directly into mobile task management tools built into a transportation management system (TMS). Dispatchers can reassign or adjust tasks instantly based on current conditions. In another, route optimization software sends real-time updates to drivers’ mobile devices, ensuring they always follow the most efficient path.

To optimize mobile logistics, a system should seamlessly integrate with ERP, TMS, and WMS systems to ensure consistency across logistics functions. Devices should also have long battery life and be rugged to ensure uptime under difficult conditions such as delivery operations and outdoor use.

Two Use Case Examples

E-Commerce Company

An e-commerce company uses mobile task management to ensure drivers make timely deliveries, notify customers, and confirm deliveries in real time. Via mobile tracking, customers receive live updates on order status, estimated arrival times, and delay notifications, enhancing transparency and customer satisfaction.

Customizable workflows allow for simple to complex setups. Examples of workflows for logistics operations include start/end of day, specific job types, and emergency situations. Some workflows, such as those for compliance-heavy sectors like hazardous materials, can have up to several hundred tasks.

Digitized workflows and documentation eliminate paper-based processes. Mobile apps use GPS and traffic data to give drivers the most efficient routes, reducing travel time, fuel consumption, and vehicle maintenance.

With mobile logistics, the company enjoys streamlined POD via e-signatures or photo confirmation, minimizing disputes. Mobile devices consolidate delivery details, reducing paperwork so drivers can access all necessary information from a single interface. Planners can also view real-time delivery data from the mobile app and make changes on the fly.

As a result, optimized routes and real-time updates help drivers consistently meet delivery windows, while tracking and live updates foster loyalty. Customizable workflows ensure business processes are followed and all records are digitally logged for compliance and legal audit purposes.

There are also fewer delivery disputes and less time spent verifying deliveries. Lastly, ERP integration with automated invoicing enables faster payment.

Regional Distributor

A regional distributor uses mobile logistics to streamline its fleet operations. Equipped with GPS-enabled tablets, drivers get real-time route updates, delivery instructions, and optimized schedules directly on their devices.

Fleet efficiency is improved as managers can monitor and adjust routes on the go, avoiding delays due to traffic or road closures. Drivers can report status updates, delays, or vehicle issues, allowing managers to adjust plans in real time.

Drivers log key information (fuel consumption, mileage, etc.) onto mobile devices, feeding it into the TMS to help power smarter decisions. The results include reduced fuel costs, increased delivery accuracy, and consistent on-time performance, delighting customers.

Embrace the Future With Optimized Mobile Logistics

With its versatility and flexibility, mobile logistics has become part of the way the world works. The always-on connectivity and ability to share data that powers optimization help improve the efficiency of delivery and transportation operations.

For mobile data management to succeed in logistics, companies need to invest in a system with a user-friendly UI, strong data security and analytical capabilities, and the ability to connect seamlessly with adjacent software (ERP, WMS, TMS, etc.).

Tramm, creators of a world-class supply chain TMS suite, has a powerful driver app that features comprehensive workflow management and ePOD capabilities. Its digital documentation processes allow both shippers and transporters to get rid of clunky paper-based processes.

Customized workflows allow companies to utilize whatever functionality is available on their mobile devices: photos, scanning, Bluetooth, NFC, sign-on-glass, etc. The workflow editor, powered by sophisticated code, can create detailed tasks or automatically present workflows based on job types, customer settings, or if-then functionality.

Companies using external transporters lacking visibility into GPS data can send a Tramm mobile app link to the driver for a single trip, enabling reporting and customer updates. They can also manage the entire trip lifecycle using Tramm’s Transact module. For transporters, ERP integration with ePOD through the Tramm app means invoicing is triggered automatically for faster digital payments.

To learn more about how Tramm can revolutionize your mobile task management in logistics, request a demo today.

 

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